Savings enquiry
If you have a question about our savings products or services, you may be able to find the answer to your question in our commonly asked FAQs.
We’ve compiled answers to common questions in our FAQs
If you still can’t find what you’re looking for, feel free to get in touch.
You must be 18+, a UK resident for tax purposes, hold a UK current account in your name, and have a valid email and mobile number. We鈥檒l verify your identity electronically (documents may be requested if required).
You can make deposits into your savings accounts using Faster Payments from your nominated account. All deposits must be in Pounds Sterling (拢). Deposits can be made up to the maximum account balance. Please refer to the relevant product summary box for full details of minimum and maximum deposit limits.
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Please make sure to include the following information when setting up a new payment:
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鈥� Your full name (first name and second name)
鈥� Our Account Number:聽00000025
鈥� Our Sort Code:聽04-09-41
鈥� Reference:聽Your 9-digit application reference or your Account Number (e.g. XXX1234567XXX)
Need to get in touch direct?
If you opened your savings account via a platform provider, you will need to contact your provider to discuss your account. Alternatively contact us below Monday- Friday 9am – 5pm (excluding bank holidays):
| Platform provider | Call | |
|---|---|---|
| Flagstone | [email protected] | 020 3745 2029 |
| Aviva | [email protected] | 0345 301 2029 |
| Hargreaves Lansdown | [email protected] | 0117 321 4176 |
| Insignis | N/A | 01223 200 674 |
| Raisin | [email protected] |
For existing customers, log in to the 91看片 app to send us a secure message
